Abstract
This paper explores the implementation of Total Quality Management (TQM) in higher education, an approach that has gained significant traction in enhancing the quality and effectiveness of educational institutions. TQM, a management philosophy traditionally used in business, is adapted here to address the unique challenges and opportunities within the academic sector. The core principles of TQM, such as customer orientation, continuous improvement, and employee involvement, are analyzed in terms of their relevance to curriculum design, teaching methods, and student assessments. The paper also explores the inherent challenges of integrating TQM in higher education, such as cultural change, resource constraints, and the difficulty in measuring improvements. Strategies to overcome these challenges are discussed, emphasizing the importance of leadership, resource management, and a culture of continuous improvement. The paper concludes that a successful TQM implementation in higher education necessitates a collaborative, data-driven approach, providing significant benefits in educational quality and institutional effectiveness.
References
Abad-Segura, E., González-Zamar, M.-D., Infante-Moro, J. C., & Ruipérez García, G. (2020). Sustainable management of digital transformation in higher education: Global research trends. Sustainability, MDPI, 12(5), 2107.
Abbas, J. (2020). Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility. Journal of Cleaner Production, 242, 118458.
Chen, R., Lee, Y.-D., Wang, C.-H. (2020). Total quality management and sustainable competitive advantage: serial mediation of transformational leadership and executive ability. Total Quality Management & Business Excellence, 31(5-6), 451-468.
Kanji, G. K., Malek, A., & Tambi, B. A. (1999). Total quality management in UK higher education institutions. Total Quality Management, 10(1), 129-153.
Nugroho, A., Christiananta, B., Wulani, F., & Pratama, I. (2022). Exploring the association among just in time, total quality and supply chain management influence on firm performance: Evidence from Indonesia. Journal of Supply Chain Management.
Psomas, E., & Antony, J. (2017). Total quality management elements and results in higher education institutions: The Greek case. Quality Assurance in Education, 25(2), 206-223.
Quarchioni, S., Paternostro, S., Trovarelli, F. (2022). Knowledge management in higher education: A literature review and further research avenues. Knowledge Management Research & Practice, 20(2), 304-319.
Radianti, J., Majchrzak, T. A., Fromm, J., Wohlgenannt, I. (2020). A systematic review of immersive virtual reality applications for higher education: Design elements, lessons learned, and research agenda. Computers & Education, 147, 103778.
Sahney, S. (2016). Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education. International Journal of Educational Management, 30(3), 326-353.
Schulze, B., Jeon, Y., Kaserzon, S., Heffernan, A. L., Dewapriya, P., O'Brien, J., Thomas. (2020). An assessment of quality assurance/quality control efforts in high resolution mass spectrometry non-target workflows for analysis of environmental samples. TrAC Trends in Analytical Chemistry, 133, 116063.
Wen, D., Sun, X., Yan, D. (2022). The quality movement: where are we going? Past, present and future. Total Quality Management & Business Excellence, 33(1-2), 92-112.