IT Management: A Case Study of Showcasing More than Technology in View of the Gartner Plan

Abstract

When assessing the impact of technology, we should focus on how technology is applied and how it works in different contexts. And it also works with the assistance of the top management and company-scale financial support. China's state-owned enterprises (SOEs) are also facing the severe problem of how to transform and upgrade their internal management. From the single-module operation of the material management system, office automation system, customer service system, and property charging system, to the establishment of an ERP team to implement a comprehensive information technology track, thanks to the top-level management support and guidance of technology’s painful implementations. The case of S Company provides comprehensive services including property management, leasing, and business support to over 1,200 tenants. The scene shows the company facing the challenge of managing diverse operations and information silos. The solution is to implement an ERP system that will streamline processes, enhance efficiency, and facilitate data-driven decision-making. Adopting the Gartner Plan perspective as a concluding note in this article, we examine the implementation of technology from the viewpoint of executive management. This offers inspiration and serves as a point of reference for peers.