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International Journal of Clinical and Experimental Medicine Research

ISSN Print: 2575-7989 Downloads: 163156 Total View: 2154092
Frequency: quarterly ISSN Online: 2575-7970 CODEN: IJCEMH
Email: ijcemr@hillpublisher.com
Article http://dx.doi.org/10.26855/ijcemr.2024.01.019

Construction and Empirical Analysis of the Quality Evaluation System of TCM Outpatient Services

Bin Liu, Ling Ma, Ya Wang*

Jingzhou First People's Hospital, Jingzhou, Hubei, China.

*Corresponding author: Ya Wang

Published: March 11,2024

Abstract

The purpose of this study is to construct a quality evaluation system for TCM outpatient services and verify its effectiveness through empirical research. Firstly, through literature review and expert interviews, the basic theoretical framework of service quality evaluation was determined, and the particularity of TCM service and its outpatient service process were elaborated. On this basis, an evaluation index system of TCM outpatient service quality was established with multiple dimensions and indicators. In the empirical study, representative TCM outpatient clinics were selected as the research objects, and the evaluation system was verified and optimized by questionnaire survey and data analysis methods. The results show that the evaluation system has good reliability and validity, and can comprehensively reflect the quality of TCM outpatient services. Finally, this study proposes the implementation strategy for improving the quality of TCM outpatient services, evaluates the implementation effect of the strategy, and puts forward targeted policy suggestions and practical significance. The research limitations and future prospects section points out the shortcomings of this study and puts forward suggestions for future research directions.

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How to cite this paper

Construction and Empirical Analysis of the Quality Evaluation System of TCM Outpatient Services

How to cite this paper: Bin Liu, Ling Ma, Ya Wanga. (2024) Construction and Empirical Analysis of the Quality Evaluation System of TCM Outpatient ServicesInternational Journal of Clinical and Experimental Medicine Research8(1), 107-111.

DOI: https://dx.doi.org/10.26855/ijcemr.2024.01.019